- Contact our customer support center 24 hours a day at Support [at] , or call us at {} , Mon–Sat 9am – 6pm ET for the Return Address.
- After contacting customer service, a pre-addressed label will be sent to your email address on file. Please check your spam and junk folders. The label will contain the return address to ensure proper handling. Simply tape it to the top of your return package. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
- Return the empty and unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
- All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
- Returns must be received in our offices within 60 days from billing date.
- Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
- All refunds will be processed to the original form of payment once the package is received. Please allow up to 72 hours for your financial institution to process the refund and 7 days for the delivery of checks.